When we set out to build our Production Optimization Platform, we knew that the mortgage industry had to be reimagined. This reimagining spanned from the borrower’s experience to origination, operations and to the underlying architecture.
We are excited to share Part Two of this five-part journey into why we built a POP, with the first segment focused on the unification of the Point of Sale (POS) and the Loan Origination System (LOS) capabilities.
The Industry Problem:
In traditional solutions, the POS and LOS are separate. Borrower data starts in one system and is handed off to another, often through clunky integrations or manual re-entry. This creates lag, introduces risk and potential mis-synching of data, and often leaves the borrower in the dark during the most critical moments of the process.
When these systems are disconnected, so is your workflow. Sales and operations don’t always see the same data. Important updates can get missed. Borrowers are asked to answer the same question twice, or upload documents that have already been sent. And, you now have to admin two systems.
This disjointed model is expensive, slow, and it leads to mistakes that could have been avoided.
What Makes Our POP the Answer?
We built our unified Production Optimization Platform so that it handles both POS and LOS functions, connected through one data model, one set of business rules, and one user experience.
Shared data model from the first click to clear to close.
The moment a borrower starts their application, every data point flows directly into the core loan file, and every uploaded document is immediately available. You no longer have to worry about data syncing, API maintenance, or duplicated efforts between systems. Also – no need for concerns about securely ‘sending’ documents or updates.
Borrower and lender views powered by the same engine.
The information available to a user may be different on screen, but it is driven by the same dynamic configuration. This ensures that updates made by the borrower are instantly visible to the loan officer and vice versa.
Activity-based workflow across both sides of the experience.
Borrower tasks, lender activities, and underwriting decisions all live within the same atomic structure, enabling parallel work and eliminating redundant steps.
So What? Why Does Combining the POS and LOS Matter?
Speed – No delays caused by syncing between systems. Information updates instantly, letting your team act on new data the moment it’s entered.
Accuracy – No data translation or risk of mismatched fields between two systems. When information can only be entered in one location you become that much more efficient.
Transparency – The borrower and lender stay aligned throughout the process. This reduces questions, rework, and frustration for both parties.
Cost – One system means one vendor and fewer moving parts to manage, reducing both hard and soft costs across the board.
We believe a unified platform is the only way to truly modernize mortgage manufacturing. It’s more efficient, better for your bottom line, and better for your borrowers.
Stay tuned for Part 3, where we’ll explore the power of parallel workflows and how they unlock real operational gains for your lending team.